At Fin Fact Store, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, our Return and Refund Policy provides details on how we can help.
1. Returns
You have 7 days from the date of delivery to request a return. To be eligible for a return:
- The item must be unused, unwashed, and in the same condition as you received it.
- The item must be in its original packaging with all tags and labels attached.
- Certain types of items, such as undergarments, custom-made products, and items on clearance, are not eligible for return.
2. How to Initiate a Return
To start a return, please contact our customer service team at info@finfactstore.com with your order number and reason for the return. We will provide you with return instructions and, if applicable, a return shipping label.
3. Return Shipping Costs
- If the return is due to a defect or an error on our part, we will cover the return shipping costs.
- For all other returns, you will be responsible for covering the shipping costs.
4. Refunds
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [X] business days.
Please note:
- Shipping costs are non-refundable unless the return is due to our error.
- Any discounts or promotional offers applied to your original purchase may affect the refund amount.
5. Exchanges
If you need to exchange an item for a different size or color, please contact us at info@finfactstore.com. Exchanges are subject to availability. We recommend placing a new order and returning the original item if the desired exchange is not available.
6. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Custom-made or personalized products
- Clearance or sale items
- Underwear, socks, and other intimate apparel
7. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.
8. Late or Missing Refunds
If you haven’t received your refund after the processing period:
- First, check your bank account or credit card statement.
- Contact your bank or credit card provider, as processing times may vary.
- If you’ve done all of the above and still haven’t received your refund, please contact us at info@finfactstore.com.
9. Contact Information
If you have any questions or need further assistance with your return or refund, feel free to reach out to us at:
Phone Number: +92 321 614 0551
Email: info@finfactstore.com
Address: Jammu Road, Dalowali, Sialkot